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Patient Advocate Interview, Dr. Ardis Interviews Patient Advocate Michelle Rowton, MSN
www.brighteon.com/f5535dd5-5be0-437e-970a-7d622d15a1eb *8:10 sec starts official interview Critical Notes First and foremost, if your loved one is not lucid, you immediately need medical power of attorney form/consent. Sign it over to who ever the "tough one" in the family is. |
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Steps to protect your loved ones:
Chain of command:
Days: Charge nurse => nurse manager of unit => director => administrative office
Nights/weekends: Charge Nurse => House Supervisor (give them 90 minutes to call back, they are very busy)
*Never deal with "The case manager", they are useless because they have no power.
Buzz Words to use:
"Families team of lawyers" "hire our own private advocate"
Also: you can use and request an advocate from the hospitals own service line. They are required to provide this. Its a good idea to use them because it indicates to the hospitals there is a problem.
Request a patient care conference (for the family) - best chance at getting what you want.
Other Ideas from the Interview
- Call the unit, Speak to the charge nurse ONLY
- "I am calling to let you know that I am initiating the chain of command. I am not happy with my "husbands" care. "He" is not lucid, and I am telling you that he should not be making his own medical decisions, no one is calling me from the medical team with updates or for my permission, and I feel like he is being neglected, because your not doing everything you could be doing to make sure he gets better."
- I need someone to call me back in 1 hour. And I want a plan on how we are going to rectify this situation.
2. *Set alarm, call back, say: "no one has called me back. I need to speak to your manager in the next 30 minutes. And if I dont hear back, I will come up there and we will do this in person. I respect that your busy, but I am telling you that right now my family member is not safe, and your not responding to me.
Chain of command:
Days: Charge nurse => nurse manager of unit => director => administrative office
Nights/weekends: Charge Nurse => House Supervisor (give them 90 minutes to call back, they are very busy)
*Never deal with "The case manager", they are useless because they have no power.
Buzz Words to use:
"Families team of lawyers" "hire our own private advocate"
Also: you can use and request an advocate from the hospitals own service line. They are required to provide this. Its a good idea to use them because it indicates to the hospitals there is a problem.
Request a patient care conference (for the family) - best chance at getting what you want.
Other Ideas from the Interview
- "Texas right to life" Bill - Investigate if there is similar legislation in your state. Print the bill, and bring it with you to the hospital.
- You can fire the doctor in the hospital.
- Medical kidnapping. He needs an advocate with him, period.
- Turn them into the medical board for emotionally abusing your patients.
- CLERGY can deputize the family member to go in and sit with the family member. (can get them in faster)
- 35,000mg IV C, Ivermectin